Shipping + Returns
 

ORDER PROCESSING TIME

ORDERS TYPICALLY TAKE  1-3 BUSINESS DAYS TO PROCESS BEFORE THEY ARE SHIPPED (HOLIDAYS & WEEKENDS ARE EXCLUDED. PLEASE KEEP THIS IN MIND BEFORE ORDERING. PLEASE ALLOW UP TO 5 BUSINESS DAYS FOR ORDERS TO PROCESS DURING THE HOLIDAY SEASON.)

PLEASE READ BEFORE PURCHASING - PRE-ORDER ITEMS ARE PRODUCTS THAT STILL NEED TO BE PRODUCED. THEY ARE MADE TO ORDER AND EACH ONE IS CUSTOMIZED SPECIFICALLY FOR YOU. BECAUSE OF THIS, THESE TYPICALLY TAKE 1-2 WEEKS TO PRODUCE AND SHIP OUT TO YOU. NO EXCHANGES/RETURNS ALLOWED ON PREORDER ITEMS

DELIVERY

YOU WILL RECEIVE AN EMAIL ONCE YOUR ORDER SHIPS. ALL ORDERS ARE SUBJECT TO PAYMENT VERIFICATION.

YOU CAN CHECK THE STATUS OF YOUR ORDER BY LOGGING INTO YOUR ACCOUNT.

PLEASE NOTE THAT IT MAY TAKE UP TO 24 HOURS FOR YOUR TRACKING NUMBER TO BE ACTIVATED.

RAWPWRR WILL NOT BE RESPONSIBLE FOR ANY LOST OR STOLEN PACKAGES. WE SUGGEST FILING A CLAIM WITH THE DELIVERY COURIER IF APPLICABLE. 

RETURNS

RAWPWRR WILL GLADLY ACCEPT RETURNS WITHIN 7 DAYS OF RECEIPT. ALL MERCHANDISE MUST BE RECEIVED BACK IN ITS ORIGINAL FORM. CLOTHING MUST NOT BE WORN, ALTERED, DAMAGED, FREE OF ANY STAINS, ODORS, PET HAIRS, OR DISTINCT SMELLS INCLUDING DEODORANT AND PERFUME. REFUNDS WILL BE ISSUED IN THE SAME FORM OF ORIGINAL PAYMENT TYPE, EXCLUDING SHIPPING AND HANDLING COSTS. ALL TAGS MUST STILL BE ATTACHED ON GARMENT WHEN RETURNED. 

SHIPPING COSTS ARE NOT COVERED BY RAWPWRR WHEN SENT BACK TO US, SO WE SUGGEST USING YOUR LOCAL POST OFFICE FOR THE BEST OPTIONS. FOR ALL RETURNS & EXCHANGES PLEASE EMAIL US AT CUSTOMERCARE@RAWPWRR.COM SO THAT WE CAN ASSIST WITH THIS PROCESS. PLEASE INDICATE WHETHER YOU ARE REQUESTING A RETURN OR EXCHANGE.

SOME GARMENTS ARE NOT ELIGIBLE FOR A RETURN OR REFUND, BUT WE WILL CLEARLY STATE THAT ON THE DESIGN IT APPLIES TO.

PAYMENTS WILL BE CREDITED BACK TO THE ORIGINAL PURCHASERS CREDIT CARD. RETURNS FOR REFUND ARE PROCESSED WITHIN 2-3 WORKING DAYS OF RECEIVING THE ITEM. PLEASE NOTE SALE ITEMS ARE FINAL.

CARD REFUNDS MAY TAKE UP TO 10 BUSINESS DAYS FOR YOUR BANK TO COMPLETE, DEPENDING ON THEIR PROCESSING TIME. THIS CAN VARY BETWEEN BANKS, SO PLEASE SPEAK TO YOUR BANK FOR ANY MORE INFO REGARDING PROCESSING TIMES AS WE ARE UNABLE TO AMEND THIS.

EXCHANGES

RAWPWRR WILL BE HAPPY TO ACCEPT EXCHANGES ON GARMENTS THAT ARE NOT WORN, ALTERED, DAMAGED, FREE OF ANY STAINS, ODORS, PET HAIRS, OR DISTINCT SMELLS INCLUDING DEODORANT AND PERFUME, WITHIN 14 DAYS OF RECEIPT. 

EXCHANGES TAKE AROUND 2-3 WORKING DAYS TO PROCESS, AFTER WE HAVE RECEIVED THE PACKAGE.

SHIPPING COSTS ARE NOT COVERED BY RAWPWRR WHEN SENT BACK TO US. 

YOU CAN EXCHANGE YOUR ITEM FOR ANY SIZE OR ITEM (PERMITTED IT’S IN STOCK) AND WE WILL SEND THEM BACK TO YOU AT NO EXTRA CHARGE. WE OFFER 1 EXCHANGE FOR EVERY ITEM.

IF THE REPLACEMENT ORDER IS LESS EXPENSIVE THAN THE ORIGINAL, WE WILL ISSUE THE DIFFERENCE ON A GIFT CARD.

SALE ITEMS

ALL SALE ITEMS ARE FINAL. WE WILL NOT ACCEPT A RETURN OR EXCHANGE.